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Home > Site Requirements

If you have trouble viewing the curriculum on your computer or logging in to Academy Connection, make sure you have the appropriate software installed (see below). Also be aware that some firewalls, anti-virus, and pop-up blocking software may interfere with the curriculum or Academy Connection. Modify your software to allow scripts, web-bots, pop-ups, and cookies for three URLs: "ciscoweb.edisonohio.edu", "cisco.netacad.net", and "cisco.com". These features are often listed as "Privacy Controls"  by your software.

ISP installed/customized/configured browsers are also a known problem. It has been reported that the SBC and AOL browsers sometimes prevent viewing of the online curriculum or the accessing of Academy Connection. Use Internet Explorer or FireFox and not an ISP customized and branded version of it.

The following software may be needed to use all the features of this web site and the Academy Connection site.

Best viewed with Microsoft Internet Explorer.




To use all the features of the Academy Connection site, Curricula, and Assessment Server on your desktop, laptop PC, or Macintosh, your system must meet the minimum site requirements. Please review the minimum site requirements listed below and update your system accordingly:

Minimum and recommended hardware requirements:

  PC Apple
Operating System: Windows 95, 98, 2000, XP Mac OS 9.X
Internet Browser: Netscape 7.0.X or Internet Explorer 5.5 (SP2) or Internet Explorer 6.0, with Java, JavaScript, and Style Sheets Enabled Netscape 7.0.X with Java, JavaScript, and Style Sheets Enabled
Plug-ins: MacroMedia Shockwave
RealPlayer G2
MacroMedia Shockwave
RealPlayer G2
Processor: 166 MHz 150 MHz PowerPC
RAM: 64 MB 64 MB
Free Disk Space: 10 MB 10 MB
Display: 800x600, 256 colors 800x600, 256 colors
Ethernet: 10Base T Ethernet Card 10Base T Ethernet Card
Other Hardware: Mouse, Speakers, Headphones, and Sound Card Mouse, Speakers, Headphones, and Sound Card

Third Party Software

Adobe Acrobat Reader
*Windows XP users: Microsoft no longer supports or distributes a JavaTM plug-in. You can get the Java plug-in for Windows XP from http://java.sun.com/getjava/download.html
*Other third party software or plug-ins may be required for some curriculums offered

Minimum and recommended browser requirements:

Browser language and character set requirements:

The Cisco Networking Academy Program supports several languages. To properly view these languages (including English), you will have to change your browser's character set. Simply follow the instructions listed below:

Netscape

  • Clear your browser's temporary cache by going to the top menu of your browser and select Edit > Preferences Then expand the [Advanced] options and select Cache > Clear Memory Cache AND Clear Disc Cache Then go to the [Navigator] options and select Clear History (under [History]).
  • Change your browser's language encoding by going to the menu at the top of your browser and select View > Character Set > Unicode (UTF-8)
    Then select View > Character Set > Set Default Character Set

Internet Explorer

  • Clear your browser's temporary cache by going to the top menu of your browser and select Tools > Internet Options > [General] tab > Delete Files (under [Temporary Internet Files]) and Clear History (under [History]).
  • Change your browser's language encoding by going to the menu at the top of your browser and select View > Encoding > Unicode (UTF-8)
Academy Online Support, Answer ID 805, 03/03/2005